For the last six months, I have been dealing with Eir, formerly Eircom, trying to resolve an issue. I can safely say, that is has been one of the most frustrating experiences of my life.
I have lost count of the number of calls my wife and I made to Eir, but it was certainly in excess of twenty. Each time we had to go through the business of pressing buttons, selecting the service, waiting to speak to a human and finally explaining the problem.
Most of these calls lasted between fifteen and thirty miniutes. On several occasions, I was assured that everything was sorted, only to receive a text message or a phone call telling me that my service would be suspended if the bill wasn’t paid. My wife’s phone was cut off while we were on holidays.
On many occasions, I was promised that they would contact the accounts department and get back to me. I never heard from any of them again and in the meantime, the threatening texts, phone calls and emails continued to arrive.
Finally, at the end of my tether, I contacted ComReg, the Communications Regulator, at consumerline@comreg.ie
ComReg contacted Eir on my behalf and Eir nominated a specific person to deal with my problem and eventually the matter was resolved.
I have heard many more stories like mine. I would advise anyone having difficulties with their service provider to send an email to Com Reg at the above address. They were very effective in my case.